FAQ Questions & Answers
Order & Shipping
How can I order?
You can order in our shop 24/7. To put a product in the cart, please click on the button „Add to cart" in the product overview. You can adjust your selection in the shopping cart. After going through the 4 steps you can finish your purchase by clicking on „Submit order" in the last step. Should you have problems with your online order, please contact our customer service
My discount does not work
- Enter your code into the designated field in the shopping basket.
- Important: After entering the code, click the button with the tick (✔) to activate the voucher. The discount will only be deducted from the total once this is done.
- If it does not work, an error message will appear. Please note that vouchers are often not valid on sets, already discounted items, or the code may have expired.
- You can also contact our support team by email at any time.
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Sign up for our newsletter and receive a 10% welcome voucher via email immediately!
Which countries do you deliver to?
Yes, we ship worldwide. To ensure fast delivery and uncomplicated customs clearance, we dispatch from two strategic warehouses:
- Lörrach Warehouse (Germany): From here, we supply all EU countries duty-free, as well as the rest of the world.
- Muttenz Warehouse (Switzerland): From here, we supply Switzerland and Liechtenstein duty-free.
Please note that deliveries to certain countries outside the EU may be restricted by our shipping partner, DHL, due to the current political situation or specific customs regulations.
Detailed information on delivery times and shipping costs for your country can be found on our shipping information page.
What is the MOQ?
No, we welcome every order. There is no minimum order value – so you can conveniently purchase even very small amounts from us.
What must I do to change or cancel my order?
If you want to cancel or change an order, please send an e-mail.
What are the disadvantages when I order here?
Just one thing: The suggested sense of well-being usually does materialize. There is a very real risk that you will be visiting our shop more often from now on. We recommend: Hide your credit card safely in a safe – or simply enjoy the anticipation!
"If you enjoy something, then you also take it seriously." Gerhard Uhlenbruck.
Which payment methods do you accept?
Find an overview of all payment options offered and additional payment information here.
Why should I have a customer account?
With your registration you have several advantages like for instance an insight into your order record. In addition to, you can adjust your personal data anytime and do not need to enter it anew when ordering again.
Where can I see the status of my parcel?
Depending on the delivery method chosen you can check the current status of your order in your order confirmation. Please note: Items are registered 1-2 days by DHL and can only be tracked after shipment confirmation.
What do I do when no order confirmation received?
Yes. Often e-mail addresses are mistyped in the order form. We kindly ask you to verify your data before sending your order. Other common reasons for not receiving an e-mail confirmation are overloaded e-mail accounts or spam filters. If your order (and payment) went through, it will be shipped even the e-mail address is erroneous.
What are the delivery costs?
You can find out about shipping costs and delivery time here.
Do you send to "Packstation"?
Yes, we also deliver to Packstations ONLY IN GERMANY. Please enter the following in the address fields:
- Street and house number: Packstation 123
- Address supplement 1: Your postal code
- City: Location of the Packstation
- ZIP code: Zip code of the Packstation
- Country: Germany
How can I change or cancel my existing order?
Please contact our customer service
Is the product available in the pharmacy?
- Call up the desired article here in the shop.
- If available, you will find the button "Collect from my pharmacy" below the button "Add to cart".
- Click on it and follow the instructions in the form to order the product to the pharmacy of your choice.
Tip: On the product page you will also find the pharmaceutical central number (PZN) / pharma code of the product under the tab "Properties". With this number you can get the product in any pharmacy.
How long does shipping take? How much are shipping costs?
Here you can find the shipping costs and shipping times.
Returns, exchanges, warranty
What size shirt should I choose?
You can find a size chart for each shirt in the product details under "Photos."
The shirt doesn't fit me. How can I exchange it?
Everything you need to know for a smooth exchange:
- Returns & Right of Withdrawal You can return anti-sweat shirts to us after trying them on, within the statutory withdrawal period. However, please note that for hygiene reasons, shirts that have already been used or worn are excluded from the right of withdrawal and return.
- Exchange Process If you would like to exchange an anti-sweat shirt for a different size or model: Please complete the exchange form enclosed with your order in full. Place the form in the package together with the shirt in its original packaging. The return address can be found directly on the exchange form.
- No form at hand? The exchange form is also available here
General Questions
Is it unhealthy to interfere with the sweating process?
Sweating is a totally normal and essential process. Sweat is produced by the body to cool down and regulate its temperature. Perspiration is controlled by the autonomic nervous system. In some cases, this system has a dysfunction and produces more sweat than necessary. For areas affected by this hyperfunction, an application of antiperspirants is recommended. Aluminium compounds seal the sweat glands locally and can thus be used against sweating.
Antiperspirants only affect the surface and do not get into the blood circulation of the body. One part of the sweat exudes through the liver, while the other part channels its way to the surface of the skin through other sweat pathways, where it evaporates fast and without odour. Whenever antiperspirants are applied to specific skin areas - such as armpits - sweat can easily evade through other body areas. Armpits, for example, only represent 1% of an entire body’s sweat.
Which online stores does Functional Cosmetics Company AG operate?
Functional Cosmetics Company AG operates four specialised online shops, each tailored to meet specific customer needs:
- Functional Cosmetics - Better Living: Our flagship store, featuring the complete range of all brands and products.
- SweatStop®: The brand offering the widest and most comprehensive range for excessive sweating.
- Everdry: Functional anti-perspirant products for a dry and confident skin feel. Includes our best-selling anti-perspirant body roll-on.
- JV Cosmetics: Our brand shop for the specialised lines ahc, bromex, nutric, and dry.
Where can antiperspirants be used?
Antiperspirants can generally be used on any area of the skin. Sweating can also be targeted at several areas at the same time. The excess sweat evaporates unnoticed on other areas of the skin and is partly excreted via the kidneys. However, antiperspirants cannot be used in the case of a generalized overactive sweat gland, i.e. heavy sweating all over the body.
To avoid compensatory sweating, antiperspirants should not be used on more than three areas of the skin at the same time. Various antiperspirants in different strengths are available to combat sweat and odor on different areas of the skin.
If I am not satisfied, will I get my money back?
Yes, we offer a voluntary 30-day money-back guarantee. This allows you to cancel your contract within 30 days – this is in addition to the statutory 14-day cancellation period.
Please note that this guarantee covers almost all, but not absolutely all products. Your statutory right of withdrawal remains unaffected. Please ensure you familiarise yourself with the required procedure in advance.
Products
How is SweatStop® IXAL used?
How is SweatStop® IXAL used against excessive sweating?
Correct application is essential for the success of SweatStop® IXAL Roll-on. Please follow the instructions for use carefully:
- Apply a thin layer to clean, dry skin:
- First 5 days: 3 times a day
- After 5 days or after the condition has improved: 2 times a day
- After 10 days or after further improvement: 1 time a day in the morning
The overactive sweat glands are normalized very quickly after application.
Notes
Sweat coming out immediately after application prevents the cream from being absorbed. The product must therefore always be applied to dry skin before sweating increases again. This must be taken into account especially in the case of very heavy sweating with running sweat. The frequency of use must be adjusted to this timing.
Odor formation: In rare cases, body odor only decreases after a few days of use. Do not use in combination with a preparation containing aluminum salts! Stop using this first and only start using SweatStop® IXAL (as described above) when sweating has started again.
Warning
Do not use on weeping or open wounds. Only use on intact skin.
How is ahc used?
Application
Before going to bed:
Apply a small amount to dry skin and allow to absorb overnight. Shower normally in the morning. Two applications per week are normally sufficient. Apply the ahc antiperspirant immediately before going to bed. The sweat glands are usually not active when the body is resting and ahc can therefore be absorbed unhindered. Bathing or showering immediately after application impairs the effect. In the first 3-5 days, dab the areas to be treated every day with a very thin but large area using a cotton swab, cotton ball or directly with your fingertips.
Why does SweatStop® stand out?
What is special with SweatStop®?
SweatStop® Advantages
- SweatStop® reliably prevents the formation of sweat and odour
- All SweatStop® products are dermatologically tested and labelled "very good to skin" by recognised German research institute Dermatest® (dermatest-guarantee.de).
- With our large range of products we can offer individual solutions for any customer and body parts
- Due to the enrichment with moisturizing ingredients like Panthenol and Aloe Vera and a special treatment optimizing the pH-value, SweatStop® products cultivate and act efficiently at the same time.
- Due to large content we offer the best price performance ratio, meaning you save money in comparison with standard products
Advantages when purchasing in our Online Shop
- Secure shopping and data protection
- We offer a money back guarantee. If our product does not satisfy you, we will refund the full purchase price.
- Different payment options
- Payment "on account" for German, Austrian and Swiss customers
- Before purchasing a product do not hesitate to check our homepage and read up about alternative and preventive measures against sweating
- Find information on possible causes of perspiration on our homepage in detail
- Our team provides extensive and professional customer service via e-mail
Can I keep on using my deodorant?
Yes. SweatStop® is free of odour after 20 seconds and therefore allows you to keep on applying your favorite fragrance. However, please be aware that SweatStop® antiperspirants do not have any effect when applied on humid skin. SweatStop® antiperspirants must be applied in the evening, before going to bed. In the morning, washing as usual is possible and a deodorant may be applied if desired.
How do I correctly apply my product?
Applying our product properly is the key to their intended effect. As everybody's skin is different, the application procedure varies according to personal skin type. You will receive detailed instructions upon delivery.
IMPORTANT: Antiperspirants are applied to dry skin in the evening before going to bed.
Which body part can I use SweatStop?
Generally, SweatStop® can be applied on any area of the skin. Here you can find possible areas of application. Generally perspiration can be ceased at different areas at the same time. The sweat evaporates unperceived on other areas of the skin and partially is also secreted via the kidney. A generalized hyperfuntion of the sweat glands, thus sweating at the entire body, cannot be counteracted.
Depending on the product there are different areas of application. To avoid compensatory sweating SweatStop® antiperspirants should not be applied to more than 3 areas of the skin at the same time. To stop the formation of sweating and odor at other areas of the skin diverse SweatStop® products in different intensities are available. Here you can find an overview. Just use the filters.
What shall I do by burning and itching?
For skin irritation, additionally use SweatStop® ReLotion. The application procedure is explained in the presentation of SweatStop® ReLotion on our website.
What are the advantages of SweatStop® IXAL?
The advantages of SweatStop® IXAL
- IXAL normalises sweating without blocking the pores
- WITHOUT any aluminium compounds
- With the worldwide patented active ingredient FAG®
- Against axillary hyperhidrosis
- No sweat stains on clothes
- Designed as RollOn for the axillary area
- Newly developed, unique product
- Vegan
What ingredients does SweatStop® IXAL contain?
Ingredients of SweatStop® IXAL
Aqua (Deionized Water), Ethylhexyl Stearate, Glycerin, Steareth-2, Steareth-21, Fatty Acids Group (F.A.G.®: Palmitic Acid, Stearic Acid, Oleic Acid, Linoleic Acid, N-(2-Hydroxyethyl) Hexadecanamide), Zinc Ricinoleate, Triethyl Citrate, PPG-25-Laureth-25, Benzyl Alcohol, Cyclomethicone, Glycosaminoglycans, Isoamyl Cocoate, Isoamyl Laurate, Linum Usitatissimum Seed Oil (Linseed Oil), Xanthan Gum, Olea Europaea Oil Unsaponifiables (Olea Europaea Oil (Olive Oil) Unsaponifiables), Farnesol, Theobroma Cacao Seed Butter (Cocoa Butter), Dimethiconol, Ethyl Linoleate, Parfum/ Profumo (Fragrance), Disodium EDTA, Prunus Amygdalus Dulcis Oil (Prunus Amygdalus Dulcis (Sweet Almond) Oil), Dehydroacetic Acid, Lecithin, BHT, Lysine, Benzoic Acid, Sorbic Acid, Caprylyl Glycol, Tocopherol, Ascorbyl Palmitate, Linalool, Butylphenyl Methylpropional, Citric Acid, Benzyl Salicylate, D-Limonene (Limonene), Alpha-Isomethyl Ionone (Alpha- Isomethylionone), Citronellol, Citral, Geraniol, Benzyl Benzoate, Isoeugenol, Anise Alcohol.
How long does it take to see results with using SweatStop®?
SweatStop® Basic Line antiperspirants contain an aluminum chloride solution which closes the pores and prevents sweating. Their reliable effect against odor and perspiration generally unfolds after 1-4 applications.
SweatStop® Instant is enriched with talc and prevents the formation of sweat instantly. It remains effective for approx. 60 min, depending on which degree hands or feet are exposed.
In order for them to be fully effective, it is essential to use SweatStop® products as described.
What can I do by hands or feet sweating?
Try our antiperspirants. The iontophoresis treatment, shirts or pads represent alternatives.
Can I safely use antiperspirants containing aluminium?
Yes, applying antiperspirants to healthy skin is perfectly safe.
EU Statement via the BfR: Absorption of aluminium through the skin is unlikely
- 2014 The German Federal Institute for Risk Assessment (BfR) conducted a health risk assessment of aluminium-based antiperspirants in 2014. At the time, the available data was contradictory. Consequently, the Institute highlighted a need for further research. The industry was requested to measure aluminium absorption through the skin. A task that proved extremely challenging and required significant resources to complete.
- 2020 On 20 July 2020, the BfR published its final conclusion for the entire European Union, confirming that no aluminium are absorbed through the skin. They stated: "Health impairments caused by the absorption of aluminium through the skin are unlikely." You can read the full BfR Opinion 030/2020 of 20 July 2020 here.
- 2023 This safety assessment was further confirmed and solidified at EU level by the Scientific Committee on Consumer Safety (SCCS) (Opinion 045/2023). View the SCCS Opinion 045/2023 here.
In summary: when applied correctly to healthy skin (avoiding freshly shaved skin), the use of these products is entirely safe.
Can I combine antiperspirants with water iontophoresis?
No. Tap water iontophoresis (abbreviated LWI) is a long-tried and proven method for the reduction of hand, foot, face and armpit sweat. It is designed for use with pure water. The effect mechanism is not fully known, but it is assumed that it compares to the effects of the salt contained in aluminum-antiperspirants: The canals of the sweat glands leading to the outside of the skin are temporarily clogged by coagulation of proteins.
Aluminum salt-containing antiperspirants have been used for centuries to reduce the formation of perspiration. The solution narrows the sweat glands in upper skin layers. If an aluminum-salt-containing solution were added to the iontophoresis bath, the active ingredients which would otherwise be harmless on the upper skin layers would enter deeper layers of the skin and thereby also enter the blood circulation. This should be avoided by any means! The effect of combining both approaches are not known, since there is no empirical data on this.
We strongly advise against using the tap water iontophoresis combined with aluminum salt-containing additives.
Where do I find the ingredients?
You find a list of all ingredients below each antiperspirant.
Can I use iontophoresis during pregnancy and breastfeeding?
Iontophoresis during pregnancy and breastfeeding
As the available safety data for the use of iontophoresis in pregnancy is insufficient, we recommend the treatment to be suspended during pregnancy and during breastfeeding.
Are SweatStop® antiperspirants save during pregnancy?
SweatStop® has been dermatologically tested for skin tolerance, achieving a "very good" rating. The active ingredient acts only on the surface and does not enter the bloodstream, making the solution perfectly safe to use.
Are antiperspirants safe? Yes. Application to healthy skin is unproblematic.
The scientific evidence has strengthened significantly in recent years:
- 2014: Initial assessments showed an unclear data situation; the BfR called for new studies on skin absorption.
- 2020: The BfR gave the all-clear: new studies prove that aluminium is hardly absorbed through the skin. According to current scientific knowledge, health impairments are unlikely (BfR 030/2020).
- 2023: Safety was reaffirmed at EU level by the scientific committee SCCS (SCCS 045/2023).
Conclusion: As long as the product is applied to healthy, non-freshly shaved skin, its use is absolutely safe.
The difference between antiperspirant and deodorant?
Deodorants prevent the formation of the odour causing bacteria and cover the smell. They only take effect for a very limited space of time, however, as they do not fight the actual problem - the formation of sweat - at its root.
Antiperspirants on the other hand narrow the perspiratory glands and thus prevent the secretion of sweat.
How much do SweatStop® products contain?
SweatStop® products with 50ml last for about 3-6 months, the 100ml products for about 4-8 months.
Can I continue to use my deodorant?
Yes. Antiperspirants are applied immediately before going to bed. In the morning, you can follow your usual washing routine and use a deodorant if necessary.
AgainLife Oncology Products
Do the products contain cannabinoids?
In short, the answer is no. But in the aim to increase the knowledge and understanding of the clients, and to promote confidence in our products, we can explain further.
Oncology care products are often misleadingly linked to psychoactive cannabinoids, as the one found in the plant Cannabis sativa.
However, the cannabinoid family is much larger; in addition to those in the Cannabis plant (only one of which is psychoactive), there are two other classes of cannabinoids -the synthetic cannabinoids and the endogenous cannabinoids, or endocannabinoids.
Thus the cannabinoid system is very complex, including different mediators (plant-derived, synthetic and endogenous), various types of targets (cannabinoid receptors and others), multi-signal pathways and a lot of ion channels. A thorough understanding requires considerable background in immunology and neurology.
In recent decades, the endocannabinoid system has attracted considerable attention as a potential therapeutic target in numerous physiological conditions, such as in energy balance, appetite stimulation, blood pressure, pain modulation, embryogenesis, nausea and vomiting control, memory, learning and immune response, as well as in pathological conditions such as Parkinson’s disease, Huntington’s disease, Alzheimer’s disease, and multiple sclerosis.
The Again Life Italia products contain FAG® (patented Fatty Acid Group) a formulation of natural Fatty Acids which at the topical level, promotes the regulation of the inflammatory reaction through modulating the release of inflammatory mediators and angiogenesis-promoting factors, while binding, among others, to cannabinoid and vanilloid receptors of mast cells, macrophages and keratinocytes. These activities lead to a decrease in clinical signs (pain, itching, redness, etc.) by reducing inflammation, a decrease in the thickness of lesions and to the re-instauration of physiological apoptosis, normal cell replacement and regulation of angiogenesis.
One ingredient of the FAG® formulation for the oncological support line is PEA (Palmitoylethanolamid), which belongs to the class of the NAE phospholipids, which also includes the first endocannabinoid to be discovered. PEA was firstly isolated from soy lecithin, egg yolk, and peanut meal (Ganley et al.,1958; Petrosino and Di Marzo, 2017). While PEA is technically a non-endocannabinoid lipid mediator (does not bind itself directly to the cannabinoid receptors but promotes the binding of others), both preclinical and clinical studies indicate that PEA is potentially useful in a wide range of therapeutic areas, including eczema, pain, and neurodegeneration.
To further clarify, endocannabinoids are substances that occur naturally in our body and control the activity of the mast cell and nerve fibers. Due to the increased stress to which the tissue and the nerve fibers are exposed during chemotherapy and/or radiotherapy, the body can no longer produce these substances themselves. FAG® regulates the mast cell activity by supplying the required natural substances which will help restore system functionality.
Flutees
Will the Flutees fit in my ear hole?
In most cases, the ear piercings stretch without any problems and the Flutees are perceived as "comfortable" due to their high quality material. However, every now and then, an ear piercing does not stretch or a "tight feeling" occurs when wearing the Flutees. In this case, the Flutees cannot be used. Unfortunately, there are no summary criteria that could indicate whether or not the Flutees fit before trying them on. You just have to try it...