Shipping from Germany Directly from the Manufacturer Since 2006 Shipping from Germany

Right of Withdrawal

Consumers have following right of withdrawal:

Withdrawal instructions

Right of withdrawal

Every customer has the right to revoke his / her contractual statement within two weeks, in writing (e.g. letter, fax e-Mail) or by returning the goods without stating reasons. The period begins at the earliest with the receipt of the goods at the customer´s and he / she has received in writing (e.g. letter, fax e-Mail) an additionally issued instruction for the right of withdrawal. For securing this period the timely posting of the withdrawal or the goods is sufficient. Withdrawal resp. Return Shipment of goods have to be addressed to:

Functional Cosmetics Company AG

St. Jakob-Str. 8
4132 Muttenz
Fax: +41 (61) 303 80 09

Withdrawal Consequences

In case of an effective withdrawal already received benefits have to be returned. Can the customer not or not fully or only in worse conditions return the received benefits he has to refund in that respect. When having received goods, this does not apply if: the worsening (or the demise) of the goods is due solely to the inspection - as it would have been possible in a shop -  or the worsening of the goods has occured during the normal putting into use process. Goods suitable to be shipped in a package have to be return-shipped, wherein the seller bears the risk of this shipment. The return shipment is free of charge for the customer. The sender meets the costs of the initial shipment. Nevertheless, you have to take the costs of the return if the delivered commodity complies to the ordered commodity and if the price of the case to be sent back does not exceed an amount of 40 Euro, or if you have not produced the quid pro quo or a by contract agreed hire-instalment with a higher price of the case at the time of the revocation yet.

End of the right of withdrawal



For returns from Germany or from any other country except Switzerland following address is appropriate:
Functional Cosmetics Company AG
Distribution Center
Schwarzwaldstr. 31
79539 Lörrach

For returns from Switzerland following address is appropriate:
Functional Cosmetics Company AG
St. Jakob-Str. 84
4132 Muttenz

You can find the terms and conditions right here